AudioStorm is a very tiny business based in Manchester UK run by Sean Chase Mandrake.
Before AudioStorm I was a professional musician and a skilled studio repair technician for many years. When the music industry dipped in the early 2000's, gigs started becoming pay-to-play and many studios started closing down I was unsure what to do and decided to returned to academia to study a BSc in Sound and Video.
I'd always made pedals, amps and custom boards for fun but around 2008 I also started selling online for the first time to earn extra income to help fund my academic studies. I became a lecturer and gained a PhD in Robotics during the following decade but just as that career was taking off and I finally had my own office, the whole thing crumbled due to contradictory fee hikes at the same time as brutal academic cuts and insistent demands for longer hours with lower pay. My office was taken from me, a number of my colleagues took redundancy, and I also quickly lost interest in being overworked and underappreciated. I decided 2018 would be my final year and left academia behind.
Now I poured my heart and soul into AudioStorm. I invested every penny I had in equipment and stock and decided to transform it from a hobby into an income. However, 2019 was a more difficult year than anticipated as my wife was diagnosed with cancer in June and had to undergo chemotherapy for the rest of the year. My focus was almost entirely upon my wife until she was declared clear of cancer in Feb 2019. And then of course COVID-19 hit and stunned us all with its virulence. As of July 2020 I am transitioning AudioStorm into a fully fledged Ltd. business and hope to have premises and permanent employees by the end of the year, but it is slow going right now as parts are hard to come by and the world is largely still in shock.
For the future I have plans for many more exciting and original pedal ideas. My focus so far has mainly been on things like learning how Amazon and Facebook advertising work, negotiating the complexities of shipping, improving customer relations and all the dull-but-essential groundwork of becoming a trusted and respectable business. Once this has stabilised you can look forward to multi-band distortion, opto-compressors, parallell phasers, inductive recording tools, intelligent pedals, micro valve amps, multi-dimensional controllers and all sorts of fantastic and crazy ideas I have built-up in my mind!
What is your return policy?
30 days, you pay return postage.
How quickly do you post?
Most orders are shipped within 24 hours, due to the current pandemic it could be 48 hours.
How do you send international orders?
Orders over £50 use tracked airmail, orders under £50 use un-tracked airmail unless you request it specifically.
How quickly will I get my goods?
Usually 2-3 days in UK, 3-5 days in most of Europe, 4-7 days in remote Europe and 7-10 days for Australia, Eastern Europe, Asia and USA/Canada.
This is NOT a guarantee however! Once a month something gets held up in customs for a random spot-check and then it turns up 2-8 weeks later. Sadly there is nothing we can do about this.
How do you handle customs duty?
Customs is complex so we leave that up to you. Feel free to tell us if your country has some particular requirement to ensure safe and reliable delivery and we will try to meet it.
Do I get a warranty?
Yes! All our products have either a 5 year or a lifetime warranty. This excludes fair wear and tear, abuse, and misuse. However, even if your item has been misused we will attempt a repair for a fair fee wherever possible.
Is it safe to shop here?
It's all handled by PayPal. You can rest easy knowing your card data is fully encrypted by a world-class organisation and backed by their guarantee. We don't have any access at all to your payment details.
Do you do custom shop?
Generally no, sorry, it's just too time-consuming and we'd have to charge you a scary amount of money. We do love to hear your ideas and they often do influence our designs, so feel free to contact us by email, on facebook or however works for you. Or if you really do have money to burn and a genuinely exciting and original idea that intrigues me, then okay, I could make an exception.
Is your packaging eco-friendly?
We try! We use recyled plastic outer bags to protect against water damage. Our inner packaging is cardboard and paper. We are trying to get away from jiffy bags and once they run out will be switching to slightly more expensive letterbox size cardboard boxes as a committment to improving our environmental impact.
Are your products really 'Made in Britain'?
Heck yes! 100%! In Manchester. By skilled technicians on a bench, quite often by me, the boss, because I really enjoy my work!
Can I have a free pedal in exchange for X, Y or Z?
Get in touch! We do send out freebies on a regular basis but we get a *lot* of people asking, so you'll have to give us a convincing reason to push you to the top of the list :)
Click here to email AudioStorm